Customer Voices 2025 will help reset our approach to customer engagement to ensure opportunities for people to get involved in ways that work for them

Details of the event are highlighted in the Have Your Say! Help Shape the Future of Customer Engagement news story. 

Of course, we aren’t starting these discussions with a blank sheet of paper, there is a long history of customer engagement and involvement in South Lanarkshire, which has been supported by the South Lanarkshire Tenants Development Support Project (SLTDSP).

Let’s remind you of the range of groups that work closely with the council to ensure customer engagement in the development and delivery of housing services. 

The Tenant Participation Co-ordination Group (TPCG) has strategic responsibility for tenant/customer involvement and engagement in South Lanarkshire and provides the main platform for discussion and negotiation between tenants and the council on housing policies and services. 

The Budget Scrutiny Group reviews housing performance and monitors housing budgets and has a key role in developing and co-ordinating the annual rent setting consultation.

The Customer Scrutiny Group reviews specific service areas to identify strengths, challenges and opportunities for improvement. Two scrutiny exercises are carried out each year, with findings presented by customers  to senior council officers.

The Customer Publicity Group reviews a range of Housing Services information to ensure customer input, with a focus on clear language and accessible design. 

The Repairs Sub Group supports the ongoing development and improvement of the Repairs Service and meets regularly to review performance data, discuss policy updates and address issues, concerns and challenges.

The Disability Partnership Housing Sub Group supports better understanding of the needs of people who consider themselves disabled and helps to progress improvements in the housing services they receive.

If you are interested in getting involved in any of these groups, then please email Hannah Beaton, SLTDSP Tenant Participation and Engagement Officer. 

Alternatively, if you have any ideas about how we could improve customer involvement, please take a few minutes to complete our customer engagement survey and if you are able, come along to the Customer Voices conference and help shape the way forward.